Privacy Policy & Terms of Use

Keeping your data safe.

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ecobee’s Promise.

At ecobee, we want to transform lives. But to do so, we need to have your trust. You have invited us into your home, and we promise to keep earning your trust year after year. 

Here's how we protect your privacy:

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Your personal information and data belongs to you.

You have the right to have a copy of your Personal Information and Device Data at any time, and to be forgotten if you so choose. If you would like to get a copy of your ecobee data, please fill out our Data Request form. If you would like to delete your data, please visit Profile settings in your ecobee mobile app.

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If we collect it, we safeguard it.

We look after your data like we would our own. This extends through its entire lifecycle. Personal Information is only sent or stored on third-party systems when they abide by these principles.

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We only collect and use your data when we need to.

If we don’t have your data, we can’t lose it or mishandle it. That's why we will only collect what is needed to deliver our services. We have strict policies and technical measures to prevent unauthorized employee access to your data (including sound and video recordings). And when your data is no longer needed for a particular purpose, we will delete it.

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We will not sell your personal information.

We believe your home is your refuge and that we, through our devices, are privileged to be welcome guests in it. As a guest in your home, we must honor your right to privacy. That’s why we will never sell your personal information or device data to a third party.

Privacy Policy and Terms of Use.

Privacy Policy

We will always offer you transparency and choice. This Privacy Policy is intended to describe how your Personal Information and Device Data is processed and used, and we will make every effort to ensure that our activities keep within the spirit of this Privacy Policy, and that we fully share this information with you. Please note that by visiting and using ecobee.com, the ecobee mobile app or ecobee Devices or online service operated by ecobee, you are accepting the practices described in this Privacy Policy.

ecobee collects Personal Information and Device Data in order to provide, customize and improve our services. Specifically, ecobee collects Personal Information and Device data as follows:

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