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About ecobee

ecobee is about improving everyday life, while creating a more sustainable world.

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Watch the story of ecobee.

Our story

Our vision

Like any good guest, ecobee sees a place in your home as a privilege. We want to be welcomed in by solving everyday problems with comfort, security, and conservation solutions that work so well together, you invite us back again, and again. And the more homes we are in, the more we can do to help build a sustainable world.

Meet the executive team

Our impact

ecobee was founded with the goal of offering people smart home solutions that enable planet positive actions. We’ve made a lot of progress since then, but there’s still more work left to do. We need your help because the more we grow, the greener things get.

So far, ecobee smart thermostats have delivered 10.4 TWh of energy savings. That’s the annual equivalent of *:

  • Saving enough energy to take all the homes in Las Vegas off the grid for a year**
  • Keeping 7,336,641 tons of CO2 out of the atmosphere
  • Taking 1,557,673 cars off the road for a year
  • Protecting 9,581,313 acres of North American forests

Better together for a better tomorrow.

ecobee believes our technology should be accessible to everyone. That’s why we partner with local housing organizations, cities, and NGOs to find effective ways to put our technology to work in the communities in need. A smart thermostat can mean saving on energy bills to those who need it most, without sacrificing the comfort of home.

Since 2018, our Income Qualified (IQ) program has distributed over 20,000 smart thermostats to improve comfort at home.

Let’s do some good. If you know of an organization or initiative in your community that we can help with our products, data, time or talent, let us know.

eco+

ecobee envisions a sustainable future for everyone. That’s why in 2019, we introduced eco+, a free SmartThermostat upgrade that delivers deeper energy savings and flexible demand for the energy grid, which is needed for the transition to renewable energy.

Your privacy is paramount.

We keep your privacy at the center of our products. Our two-factor authentication system and data encryption ensure that your private information is kept secure. Our SmartCamera uses on-device processing and has an auto on/off feature for added peace of mind.

We don’t sell or misuse your data.Instead, we give you the option to use your data for good by participating in Donate Your Data. This first-of-its-kind program allows customers to voluntarily contribute their anonymized smart thermostat data to help leading energy scientists answer critical questions about our sustainable future. It also gives you the opportunity to be a part of building a better world.

Thoughtful innovation

We don’t just innovate for innovation’s sake. Instead, we reimagine the everyday in ways that go beyond simple improvements to challenge the status quo. We strive to provide considerate solutions that adapt to your individual preferences so well that you hardly notice them. We want to change the way you interact with smart home technology.

Our customer support

We back our products and services with support from our team of experts. If you need assistance, you can connect with our Customer Support Team at ecobee’s Toronto office.

Monday–Friday: 9am to 10pm EST
Saturday–Sunday: 10am to 9pm EST

1-877-932-6233 (toll free)
1-647-428-2220 (international)

Send us a message

Hear what others have to say.

"I live in Phoenix and was in a hurry because I have a baby who was trying to sleep, and I couldn't get the AC to work. The agent who helped me fixed the problem quickly, stayed on the line to ensure everything was working and answered all my questions."

- Kyle / Phoenix, AZ

Feeling inspired? We’re looking for people to join the hive.

See current job openings

Planet Positive

Our technology improves how people consume energy to create a more sustainable future.

Memorable Care

We’re here to help when you need it, like with human support that exceeds expectations.

Seamless Experiences

We offer effortless solutions that just work, on their own and with other smart home systems.

Welcome Guest

We think of ourselves as a guest in your home, so we won't sell or misuse your data.

* According to the EPA Greenhouse Gas Equivalencies Calculator.

** Based on internal measurements of thermostat runtime data, ecobee smart thermostats have delivered more than 10.4 TWh of energy savings.

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