Privacy Policy & Legal

Keeping your data safe.

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ecobee’s Promise.

At ecobee, we want to transform lives. But to do so, we need to have your trust. You have invited us into your home, and we promise to keep earning your trust year after year. 

Here's how we protect your privacy:

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Your personal information and data belong to you.

You have the right to have a copy of your Personal Information and Device Data at any time, and to be forgotten if you so choose. If you would like to get a copy of your ecobee data, please fill out our Data Request form. If you would like to delete your data, please visit Profile settings in your ecobee mobile app.

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If we collect it, we safeguard it.

We look after your data like we would our own. This extends through its entire lifecycle. Personal Information is only sent or stored on third-party systems when they abide by these principles.

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We only collect and use your data when we need to.

If we don’t have your data, we can’t lose it or mishandle it. That's why we will only collect what is needed to deliver our services. We have strict policies and technical measures to prevent unauthorized employee access to your data (including sound and video recordings). And when your data is no longer needed for a particular purpose, we will delete it.

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We will not sell your personal information.

We believe your home is your refuge and that we, through our devices, are privileged to be welcome guests in it. As a guest in your home, we must honor your right to privacy. That’s why we will never sell, rent or otherwise share your personal information (including email address) or device data to a third party without your consent.

Privacy Policy

We strive to offer you transparency and choice. This Privacy Policy is intended to describe how your personal information is collected, used, and disclosed, and we will make every effort to ensure that our activities are consistent with the spirit of this Privacy Policy. Please read this Privacy Policy carefully to understand our practices regarding your personal information. By (i) using an ecobee Internet-enabled residential or commercial thermostat or other ecobee Internet-enabled product, such as an ecobee SmartCamera or Switch+ (individually or collectively, “ecobee Product”); (ii) visiting or using ecobee’s website located at, including the ecobee web portal (the “ecobee Website”); or (iii) using an ecobee mobile application, including use of eco+ (the “ecobee App,” and together with the ecobee Products and ecobee Website, the “ecobee Services”), you are accepting the practices described in this Privacy Policy.

This Privacy Policy describes and applies to personal information (as defined below) that we collect on or in connection with the ecobee Services and in texts, emails, and other electronic communications sent through or in connection with the ecobee Services. Except as otherwise provided in this Privacy Policy or as required by applicable law, this Privacy Policy does not apply to information that is collected by any website or app other than the ecobee Services. If you visit a third-party website or app that we mention or link to, be sure to review that party’s privacy policy, as that privacy policy will apply to your interactions with that website or app.

Except as otherwise provided in this Privacy Policy, "personal information" is information that identifies, relates to, describes, is capable of being associated with, or otherwise could reasonably be linked, directly or indirectly, with you. "Personal information" does not include information which is generally not considered "personal information" under applicable law or is otherwise exempted under applicable law, such as information which is publicly available or subject to special data privacy laws and/or regulations, or information not otherwise considered "personal information" under applicable law.

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