Watch the story of ecobee.
Like any good guest, ecobee sees a place in your home as a privilege. We want to be welcomed in by solving everyday problems with comfort, security, and conservation solutions that work so well together, you invite us back again, and again. And the more homes we are in, the more we can do to help build a sustainable world.
ecobee was founded with the goal of offering people smart home solutions that enable planet positive actions. We’ve made a lot of progress since then, but there’s still more work left to do. We need your help because the more we grow, the greener things get.
To date, ecobee thermostats have delivered over 27.8 TWh of energy savings. That’s like taking all the homes in Los Angeles and Chicago off the grid or 4.2 million gas-powered cars off the road for a year.
Better together for a better tomorrow.
ecobee believes our technology should be accessible to everyone. That’s why we partner with local housing organizations, cities, and NGOs to find effective ways to put our technology to work in the communities in need. A smart thermostat can mean saving on energy bills to those who need it most, without sacrificing the comfort of home.
Since 2018, our Income Qualified (IQ) program has distributed over 20,000 smart thermostats to improve comfort at home.
ecobee envisions a sustainable future for everyone. That’s why in 2019, we introduced eco+, ecobee’s next-generation software that delivers deeper energy savings and flexible demand for the energy grid—which is needed for the transition to renewable energy.
Your privacy is paramount.
We keep your privacy at the center of our products. Our two-factor authentication system and data encryption ensure that your private information is kept secure. Our SmartCamera uses on-device processing and has an auto on/off feature for added peace of mind.
We don’t sell or misuse your data. Instead, we give you the option to use your data for good by participating in Donate Your Data. This first-of-its-kind program allows customers to voluntarily contribute their anonymized smart thermostat data to help leading energy scientists answer critical questions about our sustainable future. It also gives you the opportunity to be a part of building a better world.
We don’t just innovate for innovation’s sake. Instead, we reimagine the everyday in ways that go beyond simple improvements to challenge the status quo. We strive to provide considerate solutions that adapt to your individual preferences so well that you hardly notice them. We want to change the way you interact with smart home technology.
Our customer support
We back our products and services with support from our team of experts. If you need assistance, you can connect with our Customer Support Team at ecobee’s Toronto office.
Monday–Friday: 8am to 11pm EST
Saturday–Sunday: 9am to 9pm EST
1-877-932-6233 (toll free)
Hear what others have to say.
"I live in Phoenix and was in a hurry because I have a baby who was trying to sleep, and I couldn't get the AC to work. The agent who helped me fixed the problem quickly, stayed on the line to ensure everything was working and answered all my questions."
Feeling inspired? We’re looking for people to join the hive.See current job openings
Our technology improves how people consume energy to create a more sustainable future.
We’re here to help when you need it, with human support that exceeds expectations.
We offer effortless solutions that just work, on their own and with other smart home systems.
We think of ourselves as a guest in your home, so we won't sell or misuse your data.
* According to the EPA Greenhouse Gas Equivalencies Calculator.
** Based on internal measurements of thermostat runtime data, ecobee smart thermostats have delivered more than 20 TWh of energy savings.