How to install Smart Thermostat Premium.
In most homes, installing an ecobee thermostat is an easy process that takes about 45 minutes. Follow the steps below or scroll down for installation guides, wiring diagrams, troubleshooting tips and more.
- Check compatibility with your HVAC
- Download the ecobee app to install your thermostat
Download the ecobee app.
Descriptive Transcript
Title of media: For Pros: How to Install ecobee Smart Thermostat Enhanced and Smart Thermostat Premium
Media type: Animated video with background music
Duration: 3:57
[0:00–0:02] [VISUAL] Title screen on a blueprint-style background displays: "Conventional Install — Smart Thermostat Enhanced — Smart Thermostat Premium — ecobee for Pro." [NARRATION] (Title card — no narration)
[0:03–0:11] [VISUAL] A black square ecobee Smart Thermostat is shown mounted on a white wall, displaying "hi" on its screen. The view then transitions to show two thermostats side by side — both displaying "72." The left unit is labeled "Smart Thermostat ENHANCED" and the right is labeled "Smart Thermostat PREMIUM." [NARRATION] "Hi, ecobee Pro. Welcome to the walkthrough of how to install the ecobee Smart Thermostat Enhanced and Smart Thermostat Premium. Pro tip number one: thermostats require time to acclimate to the new environment. To help shorten this timeframe, take the thermostat out of the box at the beginning of the installation."
[0:20–0:44] [VISUAL] Animated icons appear beside the two thermostats, sequentially revealing product features: a rocket icon (speed/performance), a lock icon (security), a warranty certificate reading "5-year warranty," a lightning bolt (energy efficiency), a couch icon (comfort), and a globe icon (connectivity). Text beneath the thermostats describes compatibility details including conventional, heat pump, and transformer system support for both models. [NARRATION] "Pro tip number two: start by checking the old thermostat is working properly. Pro tip number three: ensure the heating and cooling system is functioning too. Make sure you can feel heat or cooling coming from the vents."
[0:45–0:52] [VISUAL] The thermostats return to a clean display showing only "72," with feature icons fading out. [NARRATION] "Then turn off line-voltage power to the furnace and air conditioning system."
[0:53–0:59] [VISUAL] A white ecobee Smart Thermostat is shown on the wall with text appearing to its right reading: "Additional Install Videos:" followed by a list — "Heat Pump," "Fan-Coil Unit with Multi-Speed Fan," and "Power Extender Kit (PEK)." [NARRATION] "This video covers conventional installations. For other setups, see the additional install videos listed on screen."
[1:00–1:05] [VISUAL] The ecobee thermostat is shown on the wall displaying "72°F." [NARRATION] "Remove the old thermostat cover before disconnecting the wires."
[1:07–1:13] [VISUAL] The box contents of the ecobee Smart Thermostat are displayed on a white background: the Power Extender Kit unit, two screws, two drywall plugs, a circular backplate, an installation manual, and an optional white trim plate. Each component is labeled. [NARRATION] "The box includes the thermostat, Power Extender Kit, screws, drywall plugs, backplate, installation manual, and an optional trim plate."
[1:14–1:26] [VISUAL] A black thermostat cover (without a display) is shown mounted on the wall — representing the old thermostat being removed. [NARRATION] "Take a photo to keep as a reference."
[1:27–1:33] [VISUAL] A white rectangular thermostat with display and buttons is shown mounted on the wall, representing an older model thermostat prior to replacement. [NARRATION] "Pro tip number four: the old thermostat may have two sets of wiring labels — one for conventional setup and one for heat pump. Make sure you're using the correct set of labels when matching to the ecobee Smart Thermostat."
[1:33–1:37] [VISUAL] An electrical breaker panel with labeled switches for "Furnace" and "Air Conditioner" is shown. A hand reaches in and toggles both breaker switches to the off position. [NARRATION] "If you have a jumper between RH and RC, that jumper wire is no longer required."
[1:42–1:46] [VISUAL] A hand removes the old white thermostat from the wall mount, revealing the back of the unit with wiring attached. A smartphone is then held up to photograph the wiring configuration on the backplate for reference. [NARRATION] "Just connect to the R terminal for the ecobee Smart Thermostat Enhanced. For the ecobee Smart Thermostat Premium — one transformer configuration — R must go into RC."
[1:48–1:53] [VISUAL] Hands are shown separating and preparing multiple colored wires from the wall, then inserting individual wires into the corresponding terminals on the thermostat backplate. [NARRATION] "When configuring the thermostat during the Pro First Run setup, just select RC and check out our Pro First Run instructional video for more details. Take note that the ecobee uses the C and RC terminals for power. Now you can disconnect and label the wires appropriately."
[2:00–2:05] [VISUAL] A white thermostat wall plate with multiple colored wires (green, red, yellow, orange, blue) is shown protruding from it and attached to the wall, with no human interaction. [NARRATION] "Start connecting the thermostat wires to correspond with the correct terminals."
[2:06–2:16] [VISUAL] A wiring diagram illustration is shown with wires labeled R, G, Y, W, and C connected to their corresponding terminals. An illustrated smart thermostat base unit with wires attached is shown from a top-down view. [NARRATION] "All thermostat wires should correspond with the thermostat's terminals. For the ecobee Smart Thermostat Enhanced, ensure the R wire is inserted into the R terminal. For single stage heat, single stage cool: R to RC, C to C, Y1 to Y1, W1 to W1, and insert the G wire into the G/PK terminal."
[2:17–2:29] [VISUAL] Hands place the thermostat base onto the wall mounting plate with exposed wires, then press the backplate against the wall and align the wires through the central hole, securing the backplate in place. [NARRATION] "If there is a jumper between the RH and RC on the old thermostat, the jumper wire is no longer required."
[2:30–2:59] [VISUAL] A series of static wiring diagrams is shown illustrating wire routing and terminal connections for multiple thermostat configurations — no human interaction. Diagrams show labeled terminal blocks and wire connection paths for various conventional heating and cooling setups. [NARRATION] "For two stage heat, two stage cool: continue with Y2 to Y2, W2 to W2. For the Smart Thermostat Enhanced, insert the G wire into the G terminal. For the Smart Thermostat Premium, G3 inserts into W2."
[3:00–3:07] [VISUAL] A wiring diagram for the Smart Thermostat Premium is displayed, showing labeled connections for furnace and air conditioning wiring terminals clearly. [NARRATION] "For the Smart Thermostat Premium, here are the wiring connections for the furnace and air conditioner terminals."
[3:08–3:26] [VISUAL] The diagram transitions to show a more complex wiring configuration for the Smart Thermostat Enhanced, with additional terminal connections highlighted and labeled. [NARRATION] "And here are the wiring connections for the Smart Thermostat Enhanced. Once all the wiring is correctly placed, give the wires a gentle tug to make sure they're all fully inserted and making good contact."
[3:27–3:33] [VISUAL] A hand connects wires to the round white thermostat mounting plate on the wall, securing the wiring terminals in place. [NARRATION] "Gently push the ecobee thermostat onto the backplate."
[3:34–3:37] [VISUAL] A hand attaches the black ecobee Smart Thermostat device onto the mounted backplate on the wall, pressing firmly to secure it in place. [NARRATION] "And turn the power back on to the HVAC system."
[3:38–3:40] [VISUAL] A hand reaches to the electrical breaker panel and flips the furnace and air conditioner breaker switches back on. [NARRATION] "You'll see it start up right away and be ready to set up."
[3:41–3:59] [VISUAL] The thermostat display screen powers on and cycles through the onboarding setup sequence: a greeting displaying "hi," a circular loading animation, a prompt asking "Are you a homeowner or Pro?" with selectable options, a Pro PIN entry screen with numeric keypad, a welcome confirmation message with installer contact information, and a final home screen showing temperature 72°F with user interface icons. [NARRATION] "Select 'I'm a Pro' and configure the device as required. Don't forget to enter your unique ecobee Pro PIN. Contact inside.sales@ecobee.com to get your ecobee Pro PIN today. It keeps you connected to your customers, sends you an alert when they need you, and includes your contact information directly on the thermostat."
[4:00–4:04] [VISUAL] The installed thermostat is shown on the wall displaying "72°F." Three blue UI icons appear beside it: a person/heart icon, a checkbox icon, and a list icon. [NARRATION] "Now your customer is all set."
[4:05–4:14] [VISUAL] A blue "PRO TIP" badge appears in the lower right corner of the frame. On-screen text overlay reads: "Validate the temperature setting is correct against your own digital thermometer." [NARRATION] "Pro tip: as a Pro, you are likely validating the temperature setting is correct against your own digital thermometer."
[4:15–4:22] [VISUAL] The on-screen text updates to read: "Seal the wall penetration to prevent any unwanted drafts coming into the thermostat." [NARRATION] "But before you calibrate the temperature on the thermostat, we recommend you seal the wall penetration to prevent any unwanted drafts. Plumber's putty works well."
[4:22–4:24] [VISUAL] The camera pulls back to a wider shot showing the ecobee thermostat mounted on a white wall. A green potted plant is visible in the lower right corner and a framed abstract artwork with a red shape is visible in the upper left. [NARRATION] "If you have any questions about installation, our support team is here to help. We hope you can feel confident installing ecobee into your customer's homes. Thanks for watching."
[4:25–4:34] [VISUAL] A blue screen appears with a white headset icon. On-screen text reads: "Call our dedicated Pro Support Line" followed by the toll-free number "1-877-932-6233." [NARRATION] (Support screen — no narration)
[4:35–4:37] [VISUAL] Blue closing screen displays "ecobee for Pro" in white text, centered. [NARRATION] (Closing card — no narration)
End of transcript.
Note: This transcript was prepared in accordance with WCAG 2.1 Success Criterion 1.2.1 (Audio-only and Video-only — Prerecorded) and 1.2.3 (Audio Description or Media Alternative — Prerecorded). It provides a text alternative conveying all spoken dialogue, on-screen text, visual descriptions of meaningful action, and identifying information for people shown on screen.
Getting started with your Smart Thermostat
Not the DIY type?
Hire a professional installer to get your ecobee device up and running quickly.
Brendon Aldridge, owner & technician
ecobee-trained professional
Troubleshooting:If your ecobee doesn’t turn on, please try these steps.
Check that all wires are properly inserted into the terminal blocks at the thermostat. Tug on the wires to ensure they are not loose.
Make sure your HVAC cover panel is closed. Some systems will not turn on if the cover panel has not been closed properly.
If you have only one R wire (either R, Rc, or Rh), make sure it’s inserted into the Rc terminal.
If you installed the Power Extender Kit, make sure you inserted the wires into the correct terminals.
Here's what you'll find in the box.
![Illustration of a thermostat]()
Smart Thermostat
![Illustration of a thermostat backplate]()
Backplate
![Illustration of a trim plate]()
Trim plate
![Illustration of a power extender kit]()
Power extender kit (PEK)
Also included:
- Screws and drywall plugs
- Wire labels
- Installation guide
Tools you'll need:
Required
-
Drill (3/16” drill bit)
-
Flathead screwdriver
-
Phillips screwdriver
Optional
-
Hammer
-
Pencil
-
Wire stripper