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Frequently Asked Questions

How to set the Max/Min temperature

by on October 31, 2016

If you want to ensure that your house never gets too hot or too cold (for pets, plants or people, etc.), here are the steps you can take to set your Maximum/Minimum temperatures:    If you experience any issues setting your temperatures, contact ecobee support at support@ecobee.com

Your questions, our answers

by on October 13, 2014

The new ecobee.com has extensive resources available to you through our general and product-specific FAQs. We are continuously adding more information to these pages. To help you navigate all the new content, here’s a weekly roundup of all the new answers we’ve added. Can ecobee3 control ERV and HRV remotely? Why can’t I upgrade to […]

Your questions, our answers

by on September 23, 2014

The new ecobee.com has extensive resources available to you through our general and product-specific FAQs. We are continuously adding more information to these pages. To help you navigate all the new content, here’s a weekly roundup of all the new answers we’ve added. What is the ecobee return policy? Is there an ecobee mobile app […]