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Chat with us.
Faster than a phone call. Messaging us is the quickest way to have your questions answered during business hours.
Please have your ecobee device’s serial number on hand to ensure prompt service. Where can I find my devices serial number?
Outside North America? Call 1-647-428-2220.
Give our helpful support team a call at 1-877-932-6233.
Monday to Friday
8 am to 11 pm EST
Saturday & Sunday
9 am to 9 pm EST
* ecobee observes U.S. and Canadian national holidays and Ontario statutory holidays.
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25 Dockside Drive, Suite 700, Toronto ON M5A 0B5, Canada