Contact Us
Find answers and get expert support when you need it.
Got questions? Check out our support articles.
Find answers to frequently asked questions, troubleshooting tips, and setup guides that will help you solve your problem quickly and easily.
If you are a building manager, contractor, or utility rep, get expert support for your business.
Chat with us.
Faster than a phone call. Messaging us is the quickest way to have your questions answered during business hours.
Please have your ecobee device’s serial number on hand to ensure prompt service. Where can I find my devices serial number?
Phone support:Give our helpful support team a call at 1-877-932-6233.
Outside North America? Call 1-647-428-2220.
Support hours
Monday to Friday
8 am to 11 pm EST
Saturday & Sunday
9 am to 9 pm EST
* ecobee observes U.S. and Canadian national holidays and Ontario statutory holidays.
More reasons to reach us.
- SmartBuildings
Contact a SmartBuildings support agent
1-833-285-1119 - ecobee for Pro
Contact support for pro installers
1-866-518-6740 - Report a bug
- Business support
- Join ecobee
Corporate headquarters.
25 Dockside Drive, Suite 700, Toronto ON M5A 0B5, Canada