Terms of Sale
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF SALE CAREFULLY (and all agreements incorporated herein by reference), as it is a legal agreement between you, the purchaser of ecobee product(s) (“Product” or “Products”) and ecobee Inc. (“ecobee”).
By checking the “I Agree” box and clicking on the “Submit Order” button to complete the purchase of ecobee Product(s), you hereby represent and agree that (i) you have read and agree to these ecobee terms and conditions of sale (“Standard Terms”) and you have full power and authority to execute this Agreement and bind Customer (as hereinafter defined); (ii) you acknowledge and agree that the ecobee web portal service (the “Service”) which will enable you to operate and manage the Product thermostat remotely and create and view energy performance reports, will require you to (a) register with ecobee at www.ecobee.com (the “Site”) and (b) agree to be bound by ecobee’s then current Terms of Service (provided by ecobee during the registration process); (iii) ecobee may, in accordance with the Standard Terms, on electronic receipt of the completed order form (“Order”) pre-authorize the specified charges on the credit card specified in the Order and process the charges to such credit card prior to shipment of the Products specified in the Order; and (iv) the credit card information provided is yours or you have direct and full permission from the cardholder to carry out this transaction. The Order and the Standard Terms, together with all other agreements referred to herein and hereby incorporated by reference, are together referred to as the “Agreement”. The Agreement shall be between ecobee, having its place of business at 25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5, Canada (phone contact details are provided below) and the person specified in the Order (“Customer”, “you”), having its principal place of residence or business at the address specified in the Order. The Agreement shall be effective as of the date Customer successfully submits the Order online to ecobee (“Effective Date”) on the Site. No variation of these Standard Terms shall be binding unless agreed in writing between ecobee and Customer. In consideration of the mutual covenants herein and for good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:
1. Authorization: Subject to and in accordance with the terms and conditions of this Agreement, ecobee hereby authorizes Distributor and Distributor hereby accepts such authorization to market and resell in the Designated Channel that is in the Territory only those ecobee Products purchased pursuant to the Order. “Products” means the ecobee products identified in the Order. “Designated Channel” means HVAC contractors or other certified contractors (“Contractors”) who are buying for resale and not for their own use. “Territory” means: (a) in the case of a Distributor located in Canada, Canda; and (b) in the case of a Distributor located in the United States, the United States. Distributor’s authorization is non-transferable and non-exclusive. Distributor acknowledges that ecobee reserves the unrestricted right to directly sell, market and distribute, or to grant to others the right to sell, market and distribute the Products in the Territory and the Designated Channel. DISTRIBUTOR IS NOT AUTHORIZED TO SELL PRODUCTS DIRECTLY TO END USER CUSTOMERS WHO ARE BUYING FOR THEIR OWN USE AND NOT FOR RESALE.
2. Pricing: Product pricing is reflected in the Order. All amounts are in U.S. Dollars. Prices for future orders are subject to change without notice, at ecobee’s sole discretion. Prices are C.P.T. Distributor’s designated North American warehouse unless otherwise specified in a particular Order. Distributor will pay, in addition to the stated price, all charges for transportation, freight and handling of the Products and all taxes howsoever designated, levied or based on the purchase price of the Products or their use including federal, state, provincial and local, excise, sales, use, privilege, excise, personal property or other taxes, and all other rates, levies, fees, assessments or other charges imposed by any government (municipal, provincial or federal) on or in respect of this Agreement or the Products or their purchase, delivery, possession, use or operation.
3. Purchase Orders: ecobee reserves the right to decline to accept any Order entirely at its’ discretion and for any reason. An Order shall only be accepted by ecobee when ecobee does so in writing or when ecobee delivers Products to Distributor, whichever occurs first. ecobee agrees that it shall use commercially reasonable efforts to promptly notify Distributor of its intention to reject any Orders. Once the Order has been accepted, ecobee may make partial shipments if some items are on backorder.
1. Minimum Orders: Distributor Order may be subject to any minimum order requirements specified by ecobee from time to time and such minimum order requirements may be adjusted by ecobee at any time in its discretion with or without notice to Distributor.
2. Distributor’s Customer Prices: Distributor shall have sole discretion as to the selling price of Product to its customers.
3. Minimum Advertised Price Policy: Although the Distributor shall have sole discretion as to the selling price of Product, Distributor agrees to adhere to any Minimum Advertised Price Policy provided by ecobee.
4. Terms of Payment: Payment in full is due prior to shipment via credit card unless otherwise agreed in writing by ecobee. ecobee may on receipt of Distributor’s signed Order, pre-authorize the charges specified on the Order to the credit card specified on the Order and will process the charges to such credit card prior to shipment. In certain circumstances, ecobee may elect to invoice Distributor and any such invoice shall, unless otherwise specified on a particular Order, be due and payable within 30 days of receipt thereof. ecobee shall be entitled to interest at a rate of twelve percent (12%) per annum on any overdue amounts outstanding. In the event that Distributor presents an NSF cheque to ecobee, ecobee shall be entitled to an additional charge of $35.00. Distributor shall indemnify ecobee for all of ecobee’s reasonable costs and expenses (including without limitation, reasonable legal fees) associated with the collection of any unpaid amounts due and payable hereunder. Time for payment by Distributor shall be of the essence. Distributor will not have the right to claim compensation or to set-off against any amounts which become payable to ecobee herein or otherwise.
5. Risk: Distributor hereby assumes all risk regarding the Products, including without limitation, risk of loss, theft, damage or destruction (and whether or not insured against) upon delivery of the Products by ecobee to a carrier. The carrier shall be the agent of Distributor.
6. Manner of Transportation and Delivery Date: ecobee will deliver Products within the United States and Canada only. ecobee will ship Products according to the selected shipping instructions Distributor selected on the Order; if shipping instructions are not specified by Distributor, ecobee may ship in any manner convenient to ecobee. Any delivery date quoted by ecobee is its best estimate and is based upon the conditions in its works at the time, and therefore such date shall be interpreted as being estimated only and in no event shall time be of the essence regarding such date or shall ecobee be liable for any failure to do so. If ecobee learns it cannot ship within the estimated times, ecobee will use commercially reasonable efforts to advise Distributor of the new estimated shipment date. For items on backorder, ecobee may ship whenever the Product becomes available without any notice to Distributor.
7. Cancellation / Delay by Buyer: Distributor may not cancel Orders for Products available for immediate shipment. Distributor may, on written notice of cancellation received by ecobee no less than one (1) business day prior to actual scheduled shipment date cancel Orders for pre-ordered Products or Products on backorder. Distributor may not delay scheduled delivery of Products without ecobee’s written consent.
8. Returns: Distributor must accept all Products tendered under this Agreement. Under no circumstances is Distributor permitted to reject Products tendered or to return Products without ecobee’s prior written consent, unless otherwise specified on a particular Order. Defective Products shipped to Distributor may be returned only with a “Product Return Authorization” or (“PRA”) provided by ecobee prior to return, subject to Section 17 below, and must comply with ecobee’s policies and procedures then in effect. Approved returns must be accompanied by a Product Return Authorization (PRA) number issued in advance. Credit for returns complying with PRA procedures will be issued by ecobee only upon receipt and inspection of returned Product as follows: (i) in case Distributor paid by credit card, to the Distributor credit card used to make payment, and (ii) in all other cases, by check. All returns must be in the original ecobee packaging and contain all items provided with the Product. Distributor must prepay freight and all related transportation costs for all returns; risk of loss passes upon delivery to ecobee.
9. Distributor Obligations: Distributor represents, warrants and agrees that it shall, at all times in the performance of, and in accordance with the terms and conditions of, this Agreement, comply with the following obligations, responsibilities and terms and conditions: (a) employ personnel reasonably familiar with the operation of the Products; (b) devote such time and effort that is reasonable to sell and promote, market, advertise and extend, in good faith, sales of Products to Contractors in the Territory; (c) provide interested Contractors in the Territory with all information and material at the disposal of Distributor relating to the Products and their operation, function or otherwise; (d) conduct business in its own name and, except to the extent expressly provided in this Agreement, without representing, in any manner and to any extent, that Distributor or its representatives are either affiliated with, or is a part of, ecobee, provided that Distributor may designate itself as an “Authorized ecobee Reseller” in relation to all such business; (e) render to ecobee, at its expense, all reasonable assistance in any connection with Product problems, warranty service or other matters arising as a result of Distributor sales of Products; (f) comply with all applicable laws; (g) not in any manner or to any extent whatsoever: (i) engage in deceptive, illegal, misleading, or unethical practices that are or might be detrimental to ecobee, Products, customers or the public; (ii) engage in the publication or utilization of any misleading or deceptive advertising material with respect to any Product or concerning ecobee (iii) make any representations, warranties, covenants, or guarantees whatsoever to anyone with respect to any Products or concerning ecobee, that are, in any manner or to any extent, inconsistent with those provided directly by ecobee to Distributor or that otherwise have not been expressly authorized in writing by ecobee; (iv) not sell Products to anyone outside of the authorized Designated Channel and Territory nor export the Products; (v) incur any expenses on behalf of ecobee without ecobee’s prior written consent. All costs and expenses incurred by Distributor in any connection with this Agreement shall, except to the extent otherwise agreed to by the parties in writing or as is otherwise expressly set forth herein, be the sole responsibility and liability of, and shall be paid by, Distributor.
10. Marketing and Trademarks: (a) Use of Marks. Distributor recognizes ecobee’s ownership and title to its trademarks, service marks and trade names whether or not registered (collectively “ecobee Marks”). Distributor shall not acquire any rights in ecobee Marks nor will it act to impair the rights of ecobee in and to such ecobee Marks. Distributor is hereby granted a limited, non-exclusive and revocable at any time permission to reproduce the ecobee Marks associated with the Products that are identified and approved by ecobee from time to time to the extent reasonably necessary in carrying out Distributor’s Product marketing, advertising, servicing and sales activities authorized hereunder, subject to any directions, guidelines or policies communicated by ecobee to Distributor. Distributor agrees: to display any and all such notices in respect of the use of any ecobee Marks as ecobee may reasonably request, including notices indicating that such marks are used under license or are registered in the name of ecobee (or other persons); that any and all goodwill associated with the ecobee Marks, including Distributor’s reproduction and advertising of the ecobee Marks and sale of Products as permitted hereunder, shall enure exclusively to the benefit of ecobee or its licensors; not ever, in any jurisdiction, dispute or contest for any reason whatsoever, directly or indirectly, the validity, ownership or enforceability of the ecobee Marks, nor to take any actions or do anything that may infringe or impede on ecobee’s or its licensors rights in and to the ecobee Marks. Any unauthorized use or modification of the ecobee Marks is expressly prohibited. (b) Marketing Collateral. ecobee may, in its discretion, provide available data, images, photos, and other varieties of information regarding Products and services that is intended to support marketing and sale of Products (collectively “Information”). ecobee hereby grants Distributor a royalty-free, non-exclusive and revocable license to distribute, display and promote the Information solely for the purpose of advertising, promoting and selling the Products on the terms hereof. ecobee may revoke such license at any time if, in the determination of ecobee, Distributor’s use, marketing, distribution, display or promotion is detrimental to the Product and/ or the business and affairs of ecobee. ecobee does not warrant that Information will be current or error-free. Distributor may not adapt or change any Information without written permission of ecobee.
11. Software: The Product includes certain embedded ecobee proprietary software and firmware (“Software”). All use of the Software by Distributor customers and Distributor shall be subject to the terms and conditions of the End User License Agreement (“EULA”) distributed together with the Product. Distributor agrees to adhere to the terms of the EULA. No rights or licenses in or to the Software are granted to Distributor.
12. Installation: Distributor shall be solely responsible and liable for any Product installations performed by Distributor. If Distributor installs a Product Distributor shall provide ecobee with notice of the Product serial number installed (notice to be provided in the manner directed by ecobee from time to time).
13. Product Warranty: ecobee shall provide its standard Product limited warranty statement with the Product for end user customer benefit (“Customer Warranty”). Distributor agrees to provide its customers with notice of the ecobee Customer Warranty. EXCEPT AS SET OUT IN THIS SECTION, ECOBEE PROVIDES NO WARRANTIES TO DISTRIBUTOR AND EXPRESSLY DISCLAIMS AND EXCLUDES, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL WARRANTIES, REPRESENTATIONS, PROMISES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, AND WHETHER ARISING BY STATUTE OR OTHERWISE IN LAW, FROM A COURSE OF DEALING OR USAGE OF TRADE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ANY WARRANTY WITH RESPECT TO THE FUNCTIONALITY, DURABILITY, COMPATIBILITY, OPERATION OR USE OF THE PRODUCTS OR THAT THE PRODUCTS WILL MEET ANY PERSON’S REQUIREMENTS OR THAT ANY OR ALL DEFECTS WILL BE CORRECTABLE.
14. Warranty Service: In the event of a failure of a Product sold by Distributor to comply with the Customer Warranty, Distributor customers may, subject to the terms and conditions of the Customer Warranty: (a) contact ecobee for service assistance at 1-877-9-ecobee; and (b) ecobee will make the determination whether a replacement product can be sent to the customer or whether the Product should be returned to ecobee for repair. All costs of shipment shall be borne solely by the end-user customer.
15. Distributor Warranty: Distributor represents and warrants to ecobee that: (a) it shall use reasonable care in relation to the performance of its obligations hereunder and in providing services to Contractors and such performance shall be in a diligent and workmanlike manner consistent with standards generally observed in the industry for similar services; and (b) it has all necessary skill, experience and competence required to perform this Agreement and provide necessary services to its Contractors.
16. Limitation: IN NO EVENT AND TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW SHALL ECOBEE, ITS SHAREHOLDERS, AFFILIATES, CONTRACTORS, SUPPLIERS AND AGENTS AND THEIR RESPECTIVE DIRECTORS, OFFICERS AND EMPLOYEES (COLLECTIVELY THE “ECOBEE PARTIES”) BE LIABLE TO DISTRIBUTOR OR ANY THIRD PARTY FOR ANY SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, INCIDENTAL OR INDIRECT DAMAGES OR ANY OTHER COMMERCIAL OR ECONOMIC LOSS OR DAMAGES OF ANY KIND OR NATURE WHATSOEVER (INCLUDING, WITHOUT LIMITATION, IN RESPECT OF LOSS OF PROFIT OR REVENUE, COSTS OF DELAY, LOSS OF TIME OR INCONVENIENCE OR COSTS OF PROCURING SUBSTITUTE PRODUCTS) EVEN IF SUCH DAMAGES ARE FORESEEABLE OR THE ECOBEE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ECOBEE PARTIES’ TOTAL LIABILITY AND OBLIGATION IN THE AGGREGATE FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN ANY CONNECTION WITH THIS AGREEMENT, WITH RESPECT TO ANY EXPENSE, DAMAGE, LOSS, INJURY, OR LIABILITY OF ANY KIND, REGARDLESS OF THE CAUSE OR FORM OF ACTION OR THEORY OF LIABILITY (INCLUDING FOR BREACH OF CONTRACT, TORT, NEGLIGENCE, BY STATUTE OR OTHERWISE) SHALL BE LIMITED TO THE ACTUAL DIRECT DAMAGES SUFFERED AND SHALL NOT EXCEED THE ACTUAL AMOUNTS PAID BY DISTRIBUTOR TO ECOBEE UNDER THE APPLICABLE ORDER IN RESPECT OF THE PRODUCTS SUBJECT TO THE CLAIM. All disclaimers and limitations set forth herein shall apply regardless of the nature of any cause of action or demand (including, but not limited to breach of contract, breach of warranty, negligence, strict liability, tort or any other cause of action) and shall survive a fundamental breach or breaches and/or failure of the essential purpose of this Agreement or any remedy contained herein.
17. Indemnity: Distributor hereby agrees to indemnify and hold harmless the ecobee Parties and their successors and assigns from and against all liabilities, obligations, costs, losses, demands, actions, proceedings, claims, damages and penalties (including, without limitation, all legal costs and costs of enforcement) incurred or suffered by any of the ecobee Parties and arising out of or relating to Distributor’s performance or breach of this Agreement.
18. Title: If Distributor makes payment in advance title to and ownership of the Products shall pass to Distributor on delivery of Product by ecobee to a carrier, otherwise title to and ownership of Products shall not pass to Distributor and shall remain with ecobee until Distributor has paid all payments and other amounts owing to ecobee under this Agreement in full and has performed all obligations under this Agreement in full; thereupon, title to and ownership of the Products shall vest in Distributor without further act.
19. Publicity: Distributor may, subject to the terms hereof, generally publicly disclose that Distributor is an “Authorized ecobee Reseller”. Any other public statements or releases by Distributor regarding the relationship between the parties shall require the prior written approval of ecobee.
20. Term: This Agreement shall commence on the Effective Date and remain in full force and effect for such period of time as Distributor is engaged in the resale of Products purchased pursuant to this Agreement. Once all Products purchased pursuant to the Order have been sold by Distributor all of the rights and licenses granted to Distributor hereunder shall terminate. Sections 6, 7, 12-23 and 25-33 shall survive any completion or termination of this Agreement.
21. Specifications: Product features, dimensions and other specifications set forth ecobee sales literature or Information are subject to change. ecobee may, without affecting its obligations under an accepted Order, make changes in the specifications of the Products delivered under a Order from those contained in sales literature or Information.
22. Entire Agreement and Amendment: This Agreement constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements, proposals, promises, inducements, representations, conditions, warranties, understandings, purchase or sales orders, negotiations and discussions, whether oral or written, of the parties. Any modification, amendment, supplement or other change to this Agreement must be in writing and signed by duly authorized representatives of the parties. As used herein, the term “Agreement” shall include any such future modifications, amendments, supplements or other changes hereto. No terms or conditions which may be contained in Distributor’s order forms, purchase orders or any other document not agreed to in writing by ecobee shall bind ecobee. This Agreement will enure to the benefit of and be binding upon the parties and their respective successors, heirs and permitted assigns. ecobee reserves the right to change the terms and conditions of this Agreement at any time and without notice and Distributor is responsible to review this Agreement each time Distributor submits an Order.
23. Intervening Events: ecobee shall not be liable for delay or failure in performance resulting from acts or events beyond the control of ecobee, including but not limited to, strikes or labour or industrial disturbances, civil disturbances, acts, orders, legislation, regulations or directives of any government or other public authorities, acts of public enemies, riots, sabotage, blockages, embargoes, shortages of labour, materials and suppliers, delays or failures of suppliers, lightning, earthquakes, fire, storms, hurricanes, floods, washouts, explosions and acts of God.
24. No Assignment: Neither this Agreement nor any right granted hereby is assignable by Distributor without ecobee’s prior written consent. ecobee may assign this Agreement at any time without notice to Distributor.
25. Severability / Waiver: Any provision of this Agreement which is unenforceable in any jurisdiction shall, in such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof or affecting the validity or enforceability of such provision in any other jurisdiction. No delay or omission by a party to exercise any right or power it has under this Agreement or to object to the failure of any covenant of the other party to be performed in a timely and complete manner, shall impair any such right or power or be construed as a waiver of any succeeding breach or any other covenant. All waivers must be in writing and signed by the party waiving its rights.
26. Governing Law: This Agreement shall be governed by, construed and enforced in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of laws principles. Any and all disputes arising under this Agreement, whether as to interpretation, performance or otherwise, shall be subject to the jurisdiction of the courts of the Province of Ontario and each of the parties hereto hereby irrevocably attorns to the jurisdiction of the Courts of the Province of Ontario, Canada. The parties expressly exclude the application of The United Nations Convention on Contracts for the International Sale of Goods to this Agreement.
27. Independent Parties: The parties are acting hereunder as independent contractors and nothing contained herein shall be construed as creating any partnership, joint venture, franchisor- franchisee, or agency relationship between the parties. Neither party shall have any right, power or authority to bind or obligate the other.
28. Inconsistencies: In the event of any inconsistencies or conflicts between the terms of this Agreement and the terms of any schedules or other documents attached to or relating to this Agreement, the terms of this Agreement will prevail, unless otherwise expressly stated and agreed to in a signed writing by the parties.
29. Notices: Any notice or other communications given under this Agreement shall be in writing and shall be given by delivery in person or by overnight courier service (with signature required) to the address specified for ecobee above and for Distributor on the Order and shall be effective upon receipt.
30. Language: It is the express wish of the parties that this Agreement and any related documents be drawn up in the English language. Les parties confirment qu’il est de leur volonté expresse et réciproque que cette convention et tout document qui s’y rattache soient rédigés en anglais.