Need help? Get in touch with our support team.

Support hours

Monday to Friday
8 a.m. to 11 p.m. EST

Saturday & Sunday
9 a.m. to 9 p.m. EST

If trying to contact outside of support hours, send us a message with the form below.

Faster than a phone call. Have answers to your questions as quickly as possible.

Ask a question and ecobee Support will reply by email.

Your email address

Contact Name

What can we help you with?

Subject

Description

Please enter the details of your request. A member of the ecobee Support team will respond as soon as possible.

Contact Phone Number

Please enter a ten-digit phone number with or without separators. Example: 123-456-7890

ecobee Serial Number

This 12-digit numeric serial number can be found on the back of the SmartCamera, within the thermostat or ecobee app menu under 'About'.

Previous Case Number

Our helpful support team is only a call away.

1-877-932-6233 (Toll free)

1-647-428-2220 (International)