How to install Smart Doorbell Camera (wired).
In most homes, installing an ecobee Smart Doorbell Camera is an easy process that takes about 45 minutes. Follow the steps below or scroll further to watch the installation video, find wiring diagrams, troubleshooting tips, and more.
- Check compatibility with your doorbell system and in-home chime
- Download the ecobee app to install your doorbell camera
Download the ecobee app.
Descriptive Transcript
Title of media: Installing your ecobee Smart Doorbell Camera (wired).
Media type: Animated video with background music
Duration: 4:19
[0:00–0:08] [Visual: The ecobee Smart Doorbell Camera — a vertically rectangular black device with a circular camera lens at the top and a large circular button at the bottom — is shown mounted on the right side of a green door beside a metallic door handle. Decorative plant leaves are visible nearby. On-screen text reads: "Smart Doorbell Camera (wired) Installation video."] Narrator: "Hello and welcome to the installation video for the ecobee Smart Doorbell Camera — the smart doorbell camera that sees what others can't. Please be advised that this video is merely an overview and the full installation guide is provided on the ecobee app."
[0:09–0:33] [Visual: The image transitions from a realistic photo of the door and doorbell to a line drawing illustration. On-screen text appears sequentially: "Make sure your home is compatible," followed by the three compatibility requirements: "Existing wired doorbell," "16V to 24V voltage," and "High-speed internet connection." Text notes the installation takes approximately 45 minutes.] Narrator: "First, let's check if your home is compatible. If your home has an existing wired doorbell hookup with 16 to 24 volts and a high-speed internet connection, we can begin. The entire installation will take about 45 minutes."
[0:34–0:48] [Visual: Line drawing illustrations of the required tools appear: needle nose pliers, Phillips head screwdriver, drill with drill bits. Additional optional tools are shown in a secondary list: pencil, flathead screwdriver, wire cutter, stepladder, level, and safety glasses.] Narrator: "You'll need needle nose pliers, a Phillips head screwdriver, a drill, and drill bits. You may also need a pencil, a flathead screwdriver, a wire cutter, a stepladder, a level, and safety glasses."
[0:49–1:03] [Visual: A smartphone displays the ecobee app icon (a dark "e" symbol) alongside instructions to download the app from the Apple App Store or Google Play. Subsequent screens show prompts to "Create account" and "Add device." A customer support screen then appears showing available help hours (9 a.m. to 9 p.m. EST, Saturday–Sunday) and a messaging option. Text reads: "Our dedicated representatives are ready to assist you."] Narrator: "To start the installation, open or download the ecobee app. Create an account. Add your new device to your home and follow the steps in the mobile installation guide. If at any time you need additional support, contact our customer service line."
[1:04–1:07] [Visual: A green title card with the ecobee logo reads: "Install Chime Adapter."] [No narration.]
[1:07–1:23] [Visual: An animated illustration shows a doorbell with vibration lines around its blue button, indicating it is being rung. An isometric line drawing of a rectangular chime box (resembling a wall-mounted speaker unit) rotates to help the viewer locate it. An open electrical breaker panel is shown with highlighted circuit breaker switches. A line drawing of the ecobee chime adapter — a small device with five colored wires extending from it — appears with the instruction: "Get the chime adapter ready."] Narrator: "Ring your doorbell to locate your chime box. Once located, turn off the power using the circuit breaker for the doorbell or the main power breaker. This is the chime adapter. You'll need it to connect your new doorbell to your existing chime box."
[1:24–1:35] [Visual: An animated exploded view shows the chime box cover being slid off and removed. A line drawing then shows the interior of the chime box with terminals labeled REAR, TRANS, and FRONT. A screwdriver is shown loosening the screw on the TRANS terminal, and the wire is disconnected.] Narrator: "Remove your chime box cover. Loosen the terminal screw labeled TRANS. Disconnect the wire using a Phillips head screwdriver."
[1:36–1:43] [Visual: A line drawing shows the black wire from the chime adapter being aligned tip-to-tip with the disconnected TRANS wire. A wire connector is screwed onto the joined wires to secure the connection. On-screen text reads: "Connect chime adapter's black wire to TRANS wire."] Narrator: "Connect the chime adapter's black wire to the TRANS wire by aligning the tips of the wire and screwing on the wire connector."
[1:44–1:56] [Visual: A line drawing shows the screwdriver loosening the FRONT terminal screw and disconnecting that wire. On-screen text reads: "Disconnect FRONT wire." The red wire from the chime adapter is then shown being aligned with the FRONT wire and a wire connector is screwed on to secure the connection. On-screen text reads: "Connect chime adapter's red wire with the FRONT wire."] Narrator: "Loosen the terminal screw labeled FRONT and disconnect the wire. Connect the chime adapter's red wire with the FRONT wire by aligning the tips of the wires and screwing on the wire connector."
[1:57–2:04] [Visual: A line drawing shows U-shaped wires being connected to both the TRANS and FRONT terminals and tightened with a screwdriver. On-screen text reads: "Connect the U-wires to the TRANS and FRONT terminals." A real-world close-up follows, showing a screwdriver tightening U-wires onto the TRANS and FRONT terminals of an electrical box.] Narrator: "Connect the U-wires to the TRANS and FRONT terminals. Tighten the terminal screws."
[2:05–2:13] [Visual: The chime adapter is affixed inside the chime box using its adhesive backing. The chime box cover is then slid back on and secured.] Narrator: "Use the adhesive on the back of the chime adapter to secure it either inside or outside the box and put the cover back on."
[2:14–2:16] [Visual: A green title card with the ecobee logo reads: "Install Smart Doorbell Camera."] [No narration.]
[2:17–2:30] [Visual: The old rectangular doorbell is shown mounted on the wall with two visible screws. A screwdriver removes the screws and the old doorbell is detached from the wall. The two loose wires are disconnected from the back of the old unit and left hanging from the wall.] Narrator: "Now let's install the ecobee Smart Doorbell Camera. Using a screwdriver, remove your old doorbell, loosen the screws on the back of the doorbell, and disconnect the wires."
[2:30–2:40] [Visual: The two detached wires are bent at a 90-degree angle near the wall to prevent them from falling back through the wall cavity. The optional doorbell wedge — a casing component with internal slots — is shown. An animation demonstrates flipping the wedge to angle left or right to adjust the camera's field of view.] Narrator: "Fold the wires at a 90 degree angle so you don't lose them. Next, find the wedge. It's optional, but worth taking note of. Adjust your doorbell's field of view by flipping the wedge in either direction."
[2:42–2:54] [Visual: The wires are threaded through the bottom hole of the wedge. The wedge is held flush against the mounting surface — smooth side facing the wall — and a pencil is used to mark the center of each wide slot on the wall to indicate drill hole positions.] Narrator: "Align the wedge by pulling the wires through the bottom hole. Make sure the smooth side is facing the wall. Using the wedge's wide slots as a guide, mark a spot in the center of each slot."
[2:55–3:07] [Visual: A power drill bores holes at the two marked points on the mounting surface. The wedge is re-aligned and the wires are threaded through the bottom hole again. The wedge is attached to the wall using the provided long screws through the wide slots.] Narrator: "Time to drill the holes. Align the wedge. Then gently pull the wires through the bottom hole. Attach it using the wide slots with the long screws provided."
[3:07–3:19] [Visual: The blue and white wires are threaded through the center hole of the vertical rectangular doorbell backplate. The backplate is then placed onto the wedge and secured using the provided short screws. The wire ends are bent into hook shapes in preparation for terminal connection.] Narrator: "Guide the wires through the backplate. Attach the backplate to the wedge with the short screws. Bend the ends of the wires into a hook shape."
[3:19–3:32] [Visual: A screwdriver loosens the two terminal screws on the back of the doorbell unit. Each hooked wire end is slid under a terminal screw with the hook pointing downward. The screws are tightened to secure each wire firmly, and the process is repeated for the second wire.] Narrator: "Loosen the two terminal screws on the back of the doorbell. Slide the hooked wire under the terminal with the hook pointing down. Tighten the terminal screw and repeat with the second wire."
[3:33–3:42] [Visual: The doorbell front unit — sleek black faceplate with camera lens and button — is hung onto the backplate, with the wires guided back into the wall. A small L-shaped Allen key (included in the box) is used to tighten the security screw at the bottom of the doorbell, locking the unit in place.] Narrator: "Hang the doorbell on the backplate, guiding the wires back into the wall. Using the included Allen key, tighten the security screw."
[3:43–3:45] [Visual: On-screen text reads: "Almost done — just a few final steps."] Narrator: "Almost done — just a few final steps."
[3:46–3:55] [Visual: The electrical breaker panel is shown again. A hand flips the doorbell circuit breaker switch back to the ON position. The installed doorbell camera is shown mounted beside the green door with decorative plants visible. A green light loop glows around the front button of the doorbell, confirming it has power.] Narrator: "Find the circuit breaker for the doorbell and turn it back on. Check that the light loop on the front of the doorbell is green — this may take a minute."
[3:56–3:59] [Visual: A hand presses the doorbell button to test it.] Narrator: "Ring the doorbell to test the sound."
[4:00–4:11] [Visual: The fully installed ecobee Smart Doorbell Camera is shown on the door beside the door handle and lock, with surrounding plants visible. A smartphone screen displays the ecobee app setup progress, showing a circular loading indicator and the text: "Setting up the doorbell that sees what others can't," with a prompt to continue setup in the app.] Narrator: "Now set up your doorbell in your ecobee app. Congratulations. You've installed your new ecobee Smart Doorbell Camera."
[4:11–4:16] [Visual: An animated illustration of a two-story house with visible interior rooms is shown. Blue glowing points highlight the locations of various ecobee smart devices throughout the home, illustrating whole-home connectivity.] Narrator: "Be sure to check out other ecobee smart devices for even more home connectivity."
[4:16–4:19] [Visual: The ecobee brand logo in white text fades in on a dark green background, building from partial letters to the fully visible logo.] [No narration.]
End of transcript.
Note: This transcript was prepared in accordance with WCAG 2.1 Success Criterion 1.2.1 (Audio-only and Video-only — Prerecorded) and 1.2.3 (Audio Description or Media Alternative — Prerecorded). It provides a text alternative conveying all spoken dialogue, on-screen text, visual descriptions of meaningful action, and identifying information for people shown on screen.
Compatibility and installation
Getting started with your Smart Doorbell Camera
Learn all about your new doorbell camera
Here's what you'll find in the box.
![illustration of smart doorbell camera]()
Smart Doorbell Camera
![illustration of the backplate of smart doorbell camera]()
Backplate & security screw (pre-attached)
![illustration of the back of smart doorbell camera]()
Wedge
![illustration of ecobee chime adapter]()
Chime Adapter
Also included:
- 2 wire extenders
- 5 wire connectors
- 2 long screws and 2 anchors (brick only)
- 4 short screws
Tools you’ll need:
- Needle-nose pliers
- Phillips screwdriver
- Drill
- ¼” masonry bit (hard surfaces) or 5/64” bit (soft surfaces)
Have your Smart Doorbell Camera (wired) professionally installed.
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