Smart WiFi Thermostats by ecobee
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Frequently Asked Questions
Registration and Remote Access
How do I register my ecobee3 and create a web portal account?
Why does my ecobee say “calibrating”?
How do I unregister my ecobee3 from my ecobee account?
How do I set or change my location (for weather)?
How do I login to the mobile application?
Where can I find my registration code? It is not in the manual.
What features are new in ecobee3?
Is there a quick reference for all new icons ecobee3 uses?
Which HVAC systems is ecobee3 compatible with?
I currently own a Smart Si and use a Power Extender Kit, can I use the same Power Extender Kit for ecobee3?
I have multiple ecobee thermostats at my home. Do I need to replace all my thermostats if I choose to buy ecobee3?
Is ecobee3 compatible with 2 wire boiler systems?
Is ecobee compatible with zone boards?
Is the equipment interface module compatible with ecobee3?
Does ecobee3 support wired remote sensors?
If wires are not automatically detected during guided setup, how can I configure the wires manually?
How many wires do I need to install ecobee3?
How many wires do I need for ecobee to work with a boiler?
Can I use the Power Extender Kit with ecobee and a boiler?
Can I install the thermostat with two separate transformers?
Is ecobee compatible with variable fan speed and modulation?
Is ecobee compatible with other devices?
What features can I take advantage of if I don’t have wi-fi at home?
Is ecobee3 available for purchase outside of North America?
Wireless Remote Sensor Features
How does the wireless remote sensor communicate with the thermostat?
How many wireless remote sensors can you support on the thermostat?
How far can the wireless remote sensors be installed from the thermostat?
How do the wireless remote sensors power themselves?
Where can I check my wireless remote sensors readings?
My Sensors are showing NA (NA) for temperature and occupancy OR I have an alert that says sensors have lost communication with the thermostat
How do Smart Home/Away and Follow Me features work?
How do Smart Home/Away and Follow Me features work during Sleep period when no motion is detected?
How does temperature averaging work with ecobee3 and Follow Me?
What do the remote sensor status icons mean?
Can I disable the ecobee3 sensor and only use the remote sensor for temperature readings?
How many wireless remote sensors do I need?
Do ecobee3 sensors work with older ecobee thermostats?
How does the control algorithm that requires outdoor temperature work when there is no wi-fi connectivity?
I am an existing Smart Si / Smart customer and purchased an ecobee3. How do I add ecobee3 to my existing account?
Can I buy the Power Extender Kit for ecobee3 separately?
How do I switch the temperature display between Fahrenheit and Celsius?
Which sensors does the ecobee3 thermostat have?
How do I remove the ecobee3 backplate?
How do I find my ecobee serial number?
How do I rename my ecobee3?
How do I set my ecobee3 date and time?
Will I lose my thermostat settings and data if there is a power outage?
Can the HomeIQ data from my previous ecobee thermostat be merged with the data from my new ecobee thermostat?
If I install a HomeKit-enabled ecobee3, will the data from my previous ecobee thermostat still be accessible in the web portal?
How do I configure thresholds?
How can I check to see if my system is working?
Why haven’t I received my rebate yet?
How much is the monthly fee for the web portal?
Which ecobee thermostat should I choose?
How does the ecobee3 installation compare to the Nest?
Where can I find the tracking information after I order my ecobee?
Where can I learn more about the ecobee shipping policy?
When will I get my order after placing it on ecobee.com?
If I buy from a different retailer, what is the warranty for the product?
How does ecobee3 compare to Nest and other competitors?
What are the different ways I can purchase an ecobee3?
My ecobee3 is not powering up after installation. What could be the reason?
I currently own a SMART thermostat and the wire labels on the thermostat are D+, D-, GND and 12V but the wire labels provided have Rh, C etc. How do I wire the thermostat? (or I do not see the wires as described in the label)
I cannot log into my mobile app. What could be the reason?
My ecobee3 is not connected to Wi-Fi. What could be the reason?
On my mobile app it says “We cannot connect to your thermostat. Please ensure your thermostat is connected to Wi-Fi”. What should I do?
Why can’t I upgrade to the new ecobee residential web portal?
What steps should I take to troubleshoot the ecobee mobile app?
My ecobee3 is online but not connected to ecobee servers, what should I do?
My ecobee3 is not connecting to the Internet. What should I do?
I hear a humming/clicking noise from my ecobee3. What could be the cause?
My remote sensors won’t pair with ecobee3, what should I do?
Why does it say “coming soon” on the sensor tile in my web portal?
Why does my thermostat keep saying, “Let me stretch my wings” repeatedly?
What is HomeKit?
How do I know if my ecobee3 is HomeKit-enabled?
What are the requirements for using HomeKit and Siri?
My ecobee3 isn’t HomeKit-enabled. Can it be upgraded?
How do I set up HomeKit on my HomeKit-enabled ecobee3?
Where do I find my HomeKit registration code?
Can I setup HomeKit using the ecobee3 app on iPad?
What Siri voice commands can I use to control my HomeKit-enabled ecobee3?
What are HomeKit scenes?
How do I create custom HomeKit scenes?
How do I reset my ecobee3 HomeKit configuration or remove my ecobee3 from my HomeKit account?
How do I use Siri and HomeKit scenes to control my HomeKit-enabled ecobee3 when in Auto Mode?
Can I use HomeKit when I am not at home without an AppleTV?
I have AppleTV installed, but Siri isn’t working when I’m not at home.
Can I control a HomeKit-enabled ecobee3 from an Android device?
What will Amazon Echo allow me to do with my ecobee?
Is my thermostat compatible with Amazon Echo?
Do my ecobee and my Amazon Echo need to be on the same WiFi network?
How do I connect my ecobee to my Amazon Echo?
How can I check if my ecobee and my Amazon Echo are connected?
Alexa is saying, “Discovery is complete. I couldn’t find any devices.” Help!
Which Amazon Echo voice commands can I use with my ecobee?
Does changing the temperature through my Echo put my ecobee into an indefinite Hold?
Alexa is saying “Sorry, I could not find any devices or groups named (thermostat name) in your account”. What do I do?
My ecobee is named ‘My ecobee3′ but Alexa does not seem to understand it.
Alexa is saying “Sorry, I did not understand the request”. What do I do?
Alexa is saying “Sorry, which device did you mean?” What do I do?
Alexa is saying “Sorry, I can only set the temperature between (X) and (X) degrees”. What do I do?
Alexa is saying “Sorry, device (name of ecobee) is not responding”. What do I do?
How do I delete or reset my connection between my Echo and my ecobee?
My Echo is set to Celsius! How do I change it Fahrenheit?
How does my Amazon Echo work with Auto mode?
Need To Talk
Guides & Manuals
ecobee3 Quick Start Guide
ecobee3 Installation Guide
ecobee3 User Guide
Click the links below to download the wiring diagrams
Conventional heating and cooling (up to 2 stages each)
Heat pump (air or geothermal) with auxiliary heat
Boiler or radiant system with air handler and conventional cooling or heat pump
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