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Alexa is saying “Sorry, I could not find any devices or groups named (thermostat name) in your account”. What do I do?

Alexa is saying “Sorry, I could not find any devices or groups named (thermostat name) in your account”. What do I do?

This means Alexa might not be able to understand the name of your ecobee.

Here are a few things you can do:

  1. Make sure you’re using your ecobee’s name correctly. To confirm what you’ve named your ecobee, on your thermostat, go to Settings > Preferences > Thermostat.
  1. Make sure that your ecobee’s name is easy to understand. For instance, Alexa will have trouble understanding ‘My ecobee3’ or a name that is spelled differently, ie) ‘b3dr00m’ instead of ‘bedroom’.

You can change the name of your ecobee at any time by going to Settings > Preferences > Thermostat > Input the new name. Once you’ve changed it, you’ll need to ask Alexa to discover devices again.

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